Technical Support

Technical Support Options

Please select the support you need by clicking options in the list below:

• Click&DECiDE Maintenance & Support Rules of Engagement
• Consult our Troubleshooting Articles
• Read our Technical Documents
• email : support@clickndecide.com

Support from Your Provider

First level technical support is supplied by the Provider (that is, the organization which provided you with the product) with whom you have a maintenance agreement

• Consult the List of Distributors: click here...

• General Support: contact our Technical Support team: click here...
• Support for Remote Control: for registered users only: click here...

Conditions

Before contacting your Provider (or DataSet), please check that you have the following information:

• Your Name, Company Name, Address, Phone Number, Fax Number and e-mail Address.
• Product Version Number. To locate the Version Number, launch the product, select Help>About and note the Version number. Click Details to generate a d7infos.d7i file that you must send to your Provider to ensure they have all the necessary technical information concerning your PC's configuration.
• Click Details
• Your System Information:
  • Operating System and PC Setup: for example [DOS X.X+Windows 3.11], [Windows 95, 98, ME], [Windows NT 3.50, 3.51, 4.0, 5.0], [Windows 2000/XP], [Win/OS2 on OS 2.0, 2.1 Warp 3.0 Warp 4.0].
  • Total Available Memory (RAM)
  • Microprocessor Type: 386/SX16, 486/DX266, Pentium II/300.
  • Host Operating System and/or Database: AS/400, OS/400, V2.2, V2.3, V3.05, V4Rx, V5Rx, Oracle 7.1 on NT 4.0.
  • Link and Connection: specify the router used and/or the connection type (NS/Router, Rally, Client Access for an AS/400 link, SDLC, NETWARE for SAA, SDLC, ANYNET, TCP/IP, if necessary.
• Your Data Source Setup: launch DataSet, select Start>AllPrograms>DataSet>DataSet Vision>Data Sources Configuration. Select your data source, right-click and select Properties. Take a screen shot of the dialog box which appears.
• A complete and detailed description of the problem with any pertinent information.  This description must specify the way to reproduce the error or the problem.
• A screen shot of the error message which appears on the screen or the text extract (press Print Screen on your keyboard and copy it into an e-mail addressed to support@clickndecide.com).

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